Refund Policy

1. Scope of This Policy

This Refund Policy applies to purchases made from PRAKASH JEWELLERS through this website. By placing an order, you agree to this policy.

2. Returns and Eligibility

We follow a strict no-return policy, except in the following cases:

• Product received is physically damaged at the time of delivery.
• Product delivered is materially different from the order placed.

3. Non-Returnable Items

Returns and refunds are not accepted for:

• Customized, engraved, or made-to-order jewellery.
• Products that have been worn, altered, resized, or used.
• Products without original packaging, tags, certificates, or invoice.

4. Cancellation Policy

Order cancellation is allowed only before dispatch. Once an order has been dispatched, it cannot be cancelled.

5. Refund Processing

If your claim is approved after verification, the refund will be processed to the original payment method used at checkout. Refunds are typically completed within 7-10 business days from approval. Final credit timelines may vary by bank or payment provider.

6. Contact Us