Privacy Policy

1. Who We Are

This website is operated by PRAKASH JEWELLERS. We respect your privacy and are committed to protecting your personal information.

2. Information We Collect

We may collect the following categories of information:

• Name, phone number, email, billing and shipping address.
• Order history, product preferences, and support interactions.
• Payment transaction references from payment partners.
• Technical data such as IP address, browser type, and device data.

3. How We Use Your Information

Your information is used to process orders, provide customer support, improve our services, and communicate important updates about your orders. We do not sell your personal data.

4. Payments and Third-Party Sharing

We use trusted payment and logistics partners to complete your orders. Payment data is handled by secure payment gateway providers. We only share the minimum information required to process payments, shipping, and legal compliance.

5. Data Security and Retention

We implement appropriate security measures to protect your personal information. Data is retained only as long as necessary for business, legal, and tax purposes, and access is restricted to authorized personnel.

6. Cookies and Tracking

We use cookies to maintain your session and cart preferences. These are essential for the website to function properly. We may also use analytics tools to improve website performance and user experience.

7. Your Rights

You may request access to, correction of, or deletion of your personal data, subject to legal requirements. You may also opt out of non-essential communication.

8. Contact and Grievance Redressal